Return & Refund

Last updated: August 15, 2026

Most Tailsprouts products are made specifically for the customer using a submitted name, date, photo, message, size, or design choice. Personalized items cannot normally be restocked or resold.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, printed incorrectly, or different from the confirmed order, email service@tailsprouts.com within 7 days of delivery. Include the order number and clear photos showing the issue.

After verification, we will provide a replacement or a full refund. A physical return is not required unless our support team specifically requests one.

Customer-Provided Errors and Change of Mind

Standard returns for non-quality reasons are not accepted for personalized products. Customers are responsible for checking names, dates, photos, messages, sizes, and other selections before submitting the order.

  • Correction remake: If the customer submitted an incorrect detail but still wants the product, a corrected remake may be available for 50% of the original product price.
  • Change of mind: If a customer no longer wants a personalized item, a refund may be available minus a 40% personalization and crafting fee.

Original shipping charges are non-refundable unless the issue was caused by Tailsprouts.

Order Cancellations

A full cancellation may be requested within 4 hours of placing the order. After the first 4 hours, production may already have started. A cancellation requested after production begins but before shipment is subject to the 40% personalization and crafting fee. Shipped orders cannot be canceled.

Lost or Stolen Packages

If tracking shows β€œDelivered,” first check the mailbox, delivery area, neighbors, and the carrier. Tailsprouts is not responsible for theft after a carrier confirms delivery. Contact us if the carrier confirms that a shipment was lost in transit.

How to Request Help

Email service@tailsprouts.com with the order number, a description of the issue, and photos when applicable. Do not send an item back without instructions from our support team.