Last updated: August 15, 2026
Tailsprouts products are made to order. Production time is separate from shipping time.
Free Standard Shipping
Free standard shipping is available for eligible U.S. orders shown in USD when the cart subtotal reaches $59. The checkout screen confirms whether an order qualifies before payment.
Production Time
Most personalized products require 3–7 business days for production and quality checks before shipment. High-volume periods may require additional time. Any product-specific estimate shown on the product page or order confirmation takes priority.
Shipping Charges and Delivery Estimates
Available shipping services, charges, and estimated transit times are displayed at checkout. Total delivery time includes both production time and carrier transit time. Delivery dates are estimates, not guarantees.
Tracking
We send a shipping confirmation email with tracking information after an order is dispatched. Tracking may take 24–48 hours to show its first carrier scan. Customers can also use our Track Your Order page.
Multiple Shipments
Items such as a personalized watch, watch box, or watch-sizing tool may be produced or fulfilled separately. A multi-item order can therefore arrive in more than one package and may have multiple tracking numbers.
Address Changes
Please check the shipping address before placing an order. To request a correction, email service@tailsprouts.com within 12 hours of ordering. We cannot guarantee an address change after production or fulfillment begins.
Carrier Delays and Delivered Packages
Weather, customs, peak-season volume, and carrier disruptions can affect delivery. If tracking shows “Delivered” but the package cannot be found, check the mailbox, delivery area, neighbors, and the carrier before contacting us.
Contact
For shipping help, email service@tailsprouts.com and include the order number.
