14-day money-back guarantee for quality issues.
If your item arrives damaged, defective, printed incorrectly, or different from your confirmed order, contact service@tailsprouts.com within 14 days of delivery. Include your order number and clear photos of the issue. After verification, we will provide a replacement or a full refund. Do not send an item back unless our support team asks you to.
Personalized products have specific cancellation, correction, and change-of-mind terms. Please see our Return & Refund Policy for the full details. For a missing delivery, contact us with your order number and tracking information.
Customer support: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. You can email service@tailsprouts.com at any time; our team replies during these hours.
These terms do not limit consumer rights that cannot be excluded under applicable law.